FAQ
Frequeantly Asked Questions
General
What is Zestrex?
Zestrex is a small family-run business that provides problem-solving, affordable products for everyday life across India.
Do you offer wholesale or bulk orders?
Currently, we do not support bulk or wholesale orders.
Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account helps you track orders and manage returns more easily.
Returns & Refunds
What is your return policy?
You can request a return within 7 days of delivery. An unboxing video is mandatory.
Who pays for return shipping?
Currently, we do not support bulk or wholesale orders.
How long does it take to get a refund?
Refunds are processed to the original payment method (or bank account for COD orders) within 8–15 business days after approval.
Shipping & Delivery
How soon will my order be processed?
We process orders within 1–2 business days (excluding Sundays and public holidays).
How long does delivery take?
Orders are delivered in 5–7 business days after dispatch.
How soon will my order be processed?
We process orders within 1–2 business days (excluding Sundays and public holidays).
Payment
What payment methods do you accept?
We accept UPI, debit/credit cards, net banking, and Cash on Delivery (COD).
Is Cash on Delivery (COD) available?
yes, COD is available with no extra charges, but orders require verification via phone call before shipping.
Which payment gateway do you use?
All online payments are processed securely via Razorpay.