Terms of Service

Last Updated: August 10, 2026

Welcome to Zestrex. These Terms of Service govern your access to and use of the Zestrex online store and your purchase of products from us.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service. Please read them carefully before using our website.

1. About Zestrex

Zestrex is an individual/proprietorship business operating in India and engaged in the online sale of home furnishing and related products.

Throughout these Terms, the words "Zestrex," "we," "us," and "our" refer to Zestrex. The words "you," "your," or "customer" refer to any person accessing our website or purchasing our products.

2. Use of Our Website

You agree to use the Zestrex website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to interfere with or damage the website.

• Copy, reproduce, or misuse our website content without permission.

• Provide false or misleading information while placing an order.

• Attempt to gain unauthorized access to any part of our website or systems.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect our business, customers, or website.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, dimensions, colours, materials, prices, and other information displayed on our website are accurate.

However, minor variations may occur, particularly in product colour or appearance due to photography, lighting, screen settings, printing processes, and manufacturing variations.

Customers should carefully review the product description, dimensions, specifications, and other information before placing an order.

4. Product Availability

All products are subject to availability.

We reserve the right to:

• Limit the quantity of products available for purchase.

• Update product availability.

• Discontinue products.

• Correct errors in product listings or pricing.

If an order cannot be fulfilled due to an availability issue, we will communicate the situation to the customer and provide an appropriate resolution.

5. Prices and Payments

All product prices displayed on our website are subject to change without prior notice.

The price applicable to an order will generally be the price displayed at the time the order is successfully placed, subject to correction of any genuine pricing or technical errors.

Any applicable taxes, shipping charges, or other charges will be displayed during the checkout process where applicable.

Orders must be paid using the payment methods made available on our website.

6. Order Acceptance

Placing an order constitutes a request to purchase a product.

An order may be subject to verification and acceptance by Zestrex. We reserve the right to cancel or decline an order where reasonably necessary, including in cases involving suspected fraud, incorrect pricing, product unavailability, or technical errors.

If an order is cancelled after payment has been received, the applicable amount will be refunded according to the circumstances and our refund process.

7. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timeframe communicated on our website or during checkout.

Delivery timelines may vary depending on location, courier services, weather, operational disruptions, public holidays, or other circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery information, including name, address, phone number, and other information required for successful delivery.

Zestrex cannot be held responsible for delays or failed deliveries caused by incorrect information provided by the customer.

8. Returns and Refunds

Our returns and refunds are governed by our Return & Refund Policy, which forms part of these Terms of Service.

Customers should review the Return & Refund Policy before placing an order.

In general, eligible unused products may be returned within 7 days from delivery, subject to inspection and the conditions stated in our Return & Refund Policy.

Zestrex bears the return shipping cost for eligible returns.

Refunds are processed after the returned product has been inspected and approved.

9. Customer Responsibilities for Returned Products

Products returned to Zestrex must meet the conditions specified in our Return & Refund Policy.

Products that have been used, washed, altered, modified, or damaged by the customer may be rejected.

If a return is rejected following inspection, the product may be sent back to the customer.

10. Intellectual Property

All content appearing on the Zestrex website, including but not limited to:

• Brand name and logo

• Product photographs

• Product descriptions

• Graphics

• Website design

• Text

• Videos

• Marketing material

is owned by or licensed to Zestrex unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

11. User-Submitted Information

If you submit reviews, feedback, photographs, comments, or other content to Zestrex, you agree that the information provided is lawful and does not infringe the rights of another person.

You should not submit confidential, unlawful, defamatory, abusive, or misleading content.

12. Third-Party Services

Our website may use third-party services such as payment processors, logistics providers, analytics services, communication services, or other technology providers.

Use of such services may be subject to the respective third party's terms and policies.

Zestrex is not responsible for independent failures or interruptions caused by third-party service providers, although we will make reasonable efforts to assist customers where appropriate.

13. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of maintenance, technical problems, updates, or circumstances outside our reasonable control.

14. Limitation of Liability

To the extent permitted by applicable law, Zestrex will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions, delivery disruptions, technical failures, or events outside our control.

Nothing in these Terms is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable Indian law.

15. Force Majeure

Zestrex will not be responsible for delays or failures caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, government actions, strikes, transportation disruptions, technical failures, epidemics, or other similar events.

16. Changes to These Terms

We may update these Terms of Service from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the website after an updated version is published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

17. Governing Law

These Terms of Service are governed by the laws of India.

Any dispute will be subject to the applicable courts and legal authorities having jurisdiction under Indian law.

Nothing in these Terms limits any consumer rights or remedies available under applicable law.

18. Contact Us

If you have questions regarding these Terms of Service, your order, or our policies, please contact us using the contact details provided on the Zestrex website.

Brand: Zestrex
Business Type: Individual / Proprietorship
Country: India
Email: zestrex.shop@gmail.com
Phone/WhatsApp: +91-9560828757